How do you deal with an angry customer interview question?
Try to provide concrete examples of how you’ve responded to angry clients in the past.
In your answer, include mention of specific customer service skills that you’d use to successfully defuse the situation.
These might include competencies like active listening, civility, tact, and clear, honest communication..
How do you deal with a difficult customer?
10 strategies for dealing with difficult customersFirst and foremost, listen. … Build rapport through empathy. … Lower your voice. … Respond as if all your customers are watching. … Know when to give in. … Stay calm. … Don’t take it personally. … Remember that you’re interacting with a human.More items…•
How do you calm down a rude customer?
Strategies for Handling Rude CustomersStay Calm, Don’t React. The first thing to do is to remain calm and not respond in kind. … Don’t Take It Personally. Chances are, your customer is angry about a bad product or service, and you’re just the unfortunate target for their frustration. … Listen and, If Appropriate, Apologize.
How do you handle difficult situations at work?
Tell them that you know they wanted that job too. Don’t justify your raise – ‘It was a fair fight’ or ‘I’m more experienced than you’ – but acknowledge how they must feel. Tell them something like, ‘It’s a difficult situation. I know how I’d feel if you’d have got the job.
What would you do if an angry and dissatisfied customer confronted you?
Here are tips for coping with a tense situation and hopefully resolving it to everyone’s satisfaction:Remain calm. … Don’t take it personally. … Use your best listening skills. … Actively sympathize. … Apologize gracefully. … Find a solution. … Take a few minutes on your own.